Work Order History
The Work Order History screen allows the user to view the work orders that have been run against the system, including releases, urgent fixes and scripts. This history can be used to determine when work orders were installed, who installed them, and also processes affected by the work order.
Depending on the Work Order, the following tabs of information may be displayed:
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Gives information on the number and description of the work order, the classification, the system release, the date and time the work order was installed, the status of the work order, and who installed it.
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Lists the date and time the scripts were executed, the numeric sequence, and description of the scripts.
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Record Management
Depending on the user's authorization level, the following actions may be available. Note: The options listed below are not available for some screens.
Opening and Viewing a Record:
To Open and View existing records, complete the following steps:
- Using the Search page selection criteria, search for all the records to be viewed.
- To select one or more record, click the box to the left of each record to alternately add or remove the check mark. To select/de-select all records in a specific search result set, click on the box above the search results to add or remove all check marks.
- To open the record you wish to view first, click its folder. All other selected records are also available.
- To view all other selected records, scroll to the previous record or to the next record using the navigation arrows.
- For records displayed in a list format, click the card arrow on a record to open and view it.
Note: For more information, see Opening and Viewing a Record in the Help section>Record Management screen.
Searching for a Record:
The Search page is the default page when a screen is opened. This screen is used to filter criteria when searching for a specific record.
- After entering values in the selected fields, click on the Search button. The results are listed below the search screen.
- Additional searches with different filter options can be run to add to the selected record results set.
- To select one or more record, click the box to the left of the record to alternately add or remove the check mark. To select/de-select all records in a specific search result set, click on the box above the search results to add or remove all check marks.
- To open the record you wish to view first, click its folder. All other selected records can be viewed by scrolling, using the right and left arrows in the Navigator section of the left pane.
Note: For more information on searching for an existing record, see Searching for a Record in the Help section. For more information on the Action buttons available in the left pane after the search is completed, see Search Action Buttons. For more information on setting the check boxes default to be checked or unchecked, see the Preferences section>My Preferences card>List screen.
