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The System Diagnostics Wizard helps you efficiently gather the required information for resolving a calculations issue in the system, including selecting employees who are examples of the problem.
From the entered data, the system automatically determines what information is needed to duplicate the issue and creates an xml file. This file is forwarded to API Healthcare, where representatives can access it to troubleshoot the issue.
Note: Before continuing with the wizard, be sure to complete a Troubleshooting Checklist. This can be accessed from the Client Connections website.